Privacy Policy

Vastra Connect website is owned by Vastra Connect, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Vastra Connect, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Vastra Connect website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the Vastra Connect, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@vastraconnect.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@vastraconnect.com.

Last Updated: September 2, 2018

This Privacy Policy describes how VastraConnect (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect to communicate with you, provide or improve our Services, comply with legal obligations, enforce our terms of service, and protect our rights and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information you directly submit to us through our Services may include:

• Contact details: Your name, email address, and phone number.

• Order information: Your name, billing address, shipping address, payment confirmation, and email address.

• Account information: Your username, password, security questions, and other information for account security.

• Customer support information: Any information you choose to include in communications with us, such as when sending a message through the Services.

You may choose not to provide certain information, but doing so may prevent you from using or accessing specific features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data") using technologies like cookies and pixels ("Cookies"). Usage Data may include information about how you access and use our Site, your device and browser information, your IP address, and other details about your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies that support our Site and Services, like Shopify.

• Our payment processors, who collect payment information (e.g., credit or debit card details, billing address) to process your transactions and fulfill your orders.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide you with the Services, including processing payments, fulfilling orders, managing your account, arranging for shipping, and handling returns or exchanges.

• Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending emails or showing you advertisements for our products. This may include tailoring our advertising to your interests on our Site and other websites.

• Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent or illegal activity. If you create an account, you are responsible for keeping your credentials safe.

• Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services, which is in our legitimate interest to be responsive and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and Services (including remembering your preferences), to run analytics, and to better understand user interaction. We may also allow third-party service providers to use Cookies on our Site to tailor services, products, and advertising.

You can set your browser to remove or reject Cookies. Please note that doing so may negatively impact your user experience and may cause some features to work incorrectly.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, fulfillment, and shipping).

• With business and marketing partners to provide services and advertise to you.

• When you direct or consent to our disclosure of certain information to third parties, such as for shipping products.

• In connection with a business transaction (e.g., a merger or bankruptcy) or to comply with legal obligations.

We disclose the following categories of personal information for the purposes outlined above:

• Identifiers: Such as contact details and certain order/account information.

• Commercial information: Such as order and customer support information.

• Internet or other similar network activity: Such as Usage Data.

We do not use or disclose sensitive personal information without your consent.

User-Generated Content

If you choose to post product reviews or other user-generated content in any public area of our Services, this content will be public and accessible by anyone. We are not responsible for the privacy or security of information that you choose to make publicly available.

Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties. We are not responsible for the privacy or security of these sites. You should review their privacy and security policies before providing any personal information. Our inclusion of these links does not imply endorsement of the content or the owners of those platforms.

Children's Data

Our Services are not intended for children, and we do not knowingly collect any personal information about children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

Security and Retention of Your Information

While we implement security measures to protect your personal information, no method of transmission over the Internet is 100% secure. Any information you send to us may not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive information.

We retain your personal information for as long as necessary to maintain your account, provide our Services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access: Request access to the personal information we hold about you.

• Delete: Request that we delete your personal information.

• Correct: Request that we correct any inaccurate personal information.

• Portability: Receive a copy of your information and request that we transfer it to a third party.

• Withdraw Consent: Withdraw your consent where we rely on it to process your information.

To exercise any of these rights, please contact us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before responding to your request.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

Please be aware that we may transfer, store, and process your personal information outside of your country of residence. We will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, to ensure your data is protected.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@vastraconnect.scarwi.com

Phone: +91 92975 38649